User`s manual

Appendix B Troubleshooting
This section covers some of the more common hardware- and software-
related problems you may encounter and the solutions for them. If you have a
problem not described in this section, try looking up the Readme file or Click
Me file in your scanning software diskette, which contains up-to-the-minute
information on the latest changes.
1 If the POWER indicator fails to light up.
Solution: Turn off the scanner. Make sure the scanner’s power is
grounded and plugged into an AC outlet. Wait 60 seconds, then turn on
the power again. Microtek scanners have a protective mechanism that
prevents the scanner from coming on right away after it's just been
turned off to increase the life of the power supply.
2 The scanner's READY light does not come on; you do not have a Transparent
Media Adapter.
Solution: Check the fluorescent lamp inside the scanner and make sure it
is continuously and solidly on. Take note of the following:
• If the lamp is on and the scanner still doesn't come ready, the problem
may be related to temperature. For example, you may experience
problems of this sort if you live in cold weather and the scanner is left
in a room all night without the room's heater on. To resolve this
situation, leave the scanner on for 30 minutes to warm up, then turn it
off and back on after 60 seconds, and see if you get a steady READY
light this time.
• If the lamp still doesn't come ready, do one of the following:
a) If you purchased your scanner within the past 30 days, call your
dealer.
b) If your scanner purchase is more than 30 days old, call the nearest
service center or Microtek directly.
If your lamp is on and the READY light is on but the scanner doesn't
scan or doesn't seem to work, try testing the scanner to see if it is a
scanner-related hardware problem. To do this, disconnect the scanner
from the computer, set the SCSI ID to #7, and turn it on. The scanner
will scan continuously. If it does not, there is a hardware problem.
Contact your dealer and tell them the situation.