User`s manual

A-2 Microtek User's Guide for Windows
Calling Technical Support
Returns for Repair
In the United States, Microtek is open Monday to Friday, 8 a.m. to 5 p.m.
Pacific Standard Time. The AutoTech, fax, and bulletin board lines are open
24 hours a day.
Main Office Fax
310-297-5000 310-297-5050
Sales and Product Information Bulletin Board Service (BBS)
800-654-4160 310-297-5102
Technical Support AutoTech*
310-297-5100 310-297-5101
e-mail: [e-mail]
Internet: Tech Support Web Pages
http://www.microtekusa.com http://www.support.microtek.com
Appendix A Product and Technical Support
If you call Technical Support, please have the following information ready:
• Your scanner model and its serial number. This can be found on the
outside of the box in which your scanner was packed and on the back of
the scanner, near the SCSI ports. The serial number is usually on a
sticker, indicated by the letters "S/N" and followed by an alphanumeric
code. Example: S/N:S275700732.
• Your computer name and model, and your system components (external
hard drive, CD-ROM, etc.)
• The version number of ScanWizard
• Other software being used with your scanner.
All products to be returned for repair must be accompanied by a Repair
Merchandise Authorization (RMA) number. No product will be accepted
for return without an RMA number. For more details, call the Auto Tech
number and request the document for RMA, or see the hardware chapter of
this manual.
* The AutoTech is a fax-back, 24-hour automated service that lets anyone with
access to a fax machine receive information on demand. With AutoTech, you
can obtain product literature, software information, basic technical support,
troubleshooting tips, and an index of specific topics. To use the AutoTech
system, call the number listed above and follow the recorded instructions. Up
to 3 documents can be requested in any call. The first time you call, ask for a
listing of all documents to be faxed to you first so you can select the appro-
priate document number from the list.