User Guide

Troubleshooting

Note: The USB 2.0 connection is a plug-and-play interface. Plug and

play is supported only on Window 2000, ME, and XP. When using

Windows 98, it is strongly suggested that users first install the driver

and then connect the player. This way, the player will be recognized.

The management software includes the driver, and if the management

software is installed, there is no need to install the driver.

File transfer speeds differ depending on the operating system in use.

A transfer is complete when the file transfer animation ends.

1. Problem: The player does not power on.

Reason: There is no battery loaded.

Solution: Check to see if there is an AAA alkaline battery loaded.

If so, remove the battery, wait 5 seconds, and replace correctly.

Power on the player. If this does not work, replace the battery.

2. Problem: After powering on the player, music cannot be played.

Reason: The hold switch is engaged.

Solution: The hold switch is located on the bottom of the player.

Slide the hold switch toward the direction opposite the arrow

indicator.

3. Problem: After connecting the player to a PC, the storage device

icon is not available.

Reason: The player management software may not be installed,

or the application has been corrupted. Or, the PC does not

recognize the USB port.

Solution: Reinstall the application. If this does not resolve the

issue, check the status of the USB port.