User Guide

Service and Warranty
If your Microsone Discreet Audio Monitoring System malfunctions, you should attempt to correct or
isolate the trouble before concluding that the equipment needs repair. Make sure you have followed
all troubleshooting procedures and operating instructions. Check your connecting RF equipment as
well.
We strongly recommend that you do not try to repair the equipment yourself and do not have the
local repair shop attempt anything other than the simplest repair. If the repair is more complicated
than a broken wire or loose connection, send the unit to the factory for repair and service. Don’t
attempt to adjust any controls inside the units. Once set at the factory, the various controls and
trimmers do not drift with age or vibration and never require readjustment.
There are no adjustments inside that will make a malfunctioning unit start working.
The Halter Technical Service Department is equipped and staffed to quickly repair your equipment.
In warranty repairs are made at no charge in accordance with the terms of the warranty. Out-of-
warranty repairs are charged at a modest flat rate plus parts and shipping. Since it takes almost as
much time and effort to determine what is wrong as it does to make the repair, there is a charge for
an exact quotation. We will be happy to quote approximate charges by phone for out-of-warranty
repairs.
Returning Units for Repair
For timely service, please follow the steps below:
DO NOT return equipment to the factory for repair without first contacting us by e-mail at
[e-mail] or by phone. Please provide the nature of the problem, the model
number, serial number of the equipment, and contact information.
After receiving your request, we will issue you a return authorization number (R.A.). This number
will help speed your repair through our receiving and repair departments. The return
authorization number must be clearly shown on the outside of the shipping container.
Pack the equipment carefully and ship to us, shipping costs prepaid. If necessary, we can provide
you with the proper packing materials. UPS or FEDEX is usually the best way to ship the units.
Heavy units should be “double-boxed” for safe transport.
We also strongly recommend that you insure the equipment, since we cannot be responsible for
loss of or damage to equipment that you ship. Of course, we insure the equipment when we ship
it back to you.
Local warranty
Please ask the local Halter Technical representative where you purchased your device about the
terms of the local warranty.
International warranty
Halter Technical offers a 1(one) year limited international warranty, valid as of the date of purchase.
This limited warranty covers manufacturing and material defects. The warranty is valid only if proof
of purchase is shown.
Warranty limitation
This warranty does not cover damage from improper handling or care, exposure to chemicals,
immersion in water or undue stress. Damage caused by third parties or non-authorized service
centers renders the warranty null and void.
©Halter Technical LLC
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