User Guide

Your Xbox 360 console comes ready to use
with up to four Xbox 360 wireless controllers
(sold separately) or a combination of four
controllers, wired and wireless. To add a
wireless controller to your console, see the
Xbox 360 Wireless Controller instructions.
The Xbox 360 system is designed to work with
a variety of external devices, including:
• Up to four wireless controllers and other
gameplay peripherals, including the Xbox
360 Controller (sold separately).
• AV connectors such as component video
cables and digital audio cables, including
the Xbox 360 S-Video AV Cable and Xbox
360 VGA HD AV Cable (sold separately).
• Ethernet and wireless home networking
devices such as the Xbox 360 Wireless
Networking Adapter (sold separately).
• Storage devices such as your Xbox 360
Hard Drive (sold separately), Xbox 360
Memory Units (sold separately) and USB-
based storage devices.
• USB-based media devices such as music
players and digital cameras.
• Custom Xbox 360 Faceplates.
Look for the Xbox Authentic Product logo for
peripherals from Microsoft for use with your
Xbox 360 system:
For devices from other manufacturers, look
for one of the following logos, which means
the device has been tested to meet stringent
compatibility requirements to work with Xbox
360 or Xbox Live. For more information about
compatible devices, go to www.xbox.com.
ADD WIRELESS CONTROLLERS
CONNECT ADDITIONAL PERIPHERALS
Follow these steps to troubleshoot difficulties
with the Xbox 360 video game and
entertainment system. If the steps in this
troubleshooting section do not solve your
problem, contact Xbox Customer Support. Go
to www.xbox.com/support or call the Xbox
Customer Support number provided on the
back cover. Do not take your Xbox 360
console or its peripherals to your retailer for
repair or service unless instructed to do so by
an Xbox Customer Support representative.
Do Not Attempt Repairs
Do not attempt to take apart, open, service,
or modify the Xbox 360 console, power
supply or peripherals. Doing so could
present the risk of electric shock, fire or
damage to your Xbox 360 console. Any
evidence of any attempt to open and/or
modify the Xbox 360 console, including any
peeling, puncturing, or removal of any of
the labels, will void the Limited Warranty
and render the Xbox 360 console ineligible
for authorized repair.
No Power
Confirm that you have an appropriate power
source and check all connections between
wall outlet and power supply, and power
supply and console (see “Connect the Console
to Power”). The power supply light should
glow green when it is working properly.
No Picture
Connect the appropriate AV cable. Turn on the
TV. Select the video input on the TV (or VCR, if
connected to a VCR) that displays the Xbox
360 game. Common names for video input
include Input Select, AUX, Line In, Line, In,
Input, Source, and EXT, depending on your TV
or VCR type. For more information, see your
TV or VCR manual.
No Sound
Check the AV connection. If you’re using
digital audio, make sure the receiver is turned
on and the output in your Xbox 360 console’s
audio settings is set correctly.
Poor Quality Sound
Clean the disc as shown in “Care and
Cleaning” in the Xbox 360 Warranty manual
(Volume 2). Check the AV connection. Play
Dolby® Digital audio only on audio systems
that support Dolby Digital. Select the audio
output that is supported by your system or TV:
stereo or Dolby Surround for stereo speakers,
mono for monaural speakers. If sound is
coming from only one speaker, check that all
audio cables are connected correctly.
Disc Tray Does Not Open
Make sure the removable faceplate on the
front of the console is fully connected and
properly aligned. Check the connection to
power (see “Connect the Console to Power”).
Turn on the Xbox 360 console by pressing the
Power button.
Game, Movie or Music Does Not Start
Play only supported discs (Xbox 360 games,
audio CDs, DVD movies). Insert the disc with
the label up and close the disc tray. Clean the
disc as shown in “Care and Cleaning” in the
Xbox 360 Warranty manual (Volume 2).
TROUBLESHOOTING
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