User`s guide

Chapter 5 Troubleshooting the Touchscreen 125
For more information on Microcal, refer to Chapter 4. For more
information on the Touchscreen Control program, refer to
Chapter 2.
Power was not supplied to the touchscreen controller or the
controller was not connected to the system when you installed the
software. Be sure that all hardware is correctly connected and that
power is being supplied to the touchscreen controller and reboot
the system.
Error Messages
This section lists the error messages that you may receive when
installing the touchscreen software or using the Touchscreen Control
program.
If you are having problems with your touchscreen, check the event log
for error messages. Use the Administrative Tools Event Viewer to
view the event log.
Error: The touchscreen controller did not respond correctly during
initialization.
The touchscreen driver did not find the touchscreen controller when
the system was booted. Check the following:
Power was not being supplied to the touchscreen controller, for
example the monitor may have been turned off. Check the
controller status light to verify that power is being supplied to the
controller and reboot the system.
For information about the status light, see “Status Light on the
Controller” later in this chapter.
The touchscreen controller was disconnected. Check the
touchscreen controller connection and reboot the system.
Another device is using the same COM port, IRQ, or base address
as the touchscreen controller. Use Microcal to specify unique
communication settings for the touchscreen controller. Use the
Hardware Controls dialog box in the Touchscreen Control