User's Guide
Important: 4G/LTE might not be supported by your network
service provider or by the service provider you are using when
traveling. In these cases, you may not be able to make or receive
calls, send or receive messages or use mobile data connections.
To make sure your device works seamlessly when full 4G/LTE
service is not available, it is recommended that you change the
highest connection speed from 4G to 3G. To do this, swipe left
on the start screen, and tap
Settings > Network & wireless >
Cellular & SIM. Select the SIM, and tap Properties. Switch
Highest connection speed to 3G.
For more information, contact your network service provider.
Make an emergency call
Important: Connections in all conditions cannot be guaranteed.
Never rely solely on any wireless phone for essential
communications like medical emergencies.
Before making the call:
• Turn the phone on.
• If the phone screen and keys are locked, unlock them.
• Move to a place with adequate signal strength.
1. Tap the start key
, and tap > .
2. Enter the official emergency number for your present location.
Emergency call numbers vary by location.
3. Tap Call.
4. Give the necessary information as accurately as possible. Do not end
the call until given permission to do so.
You may also need to do the following:
• Put a SIM card in the phone.
• If your phone asks for a PIN code, tap emergency call.
• Turn off the restrictions in your phone, such as call restriction, fixed
dialing, or closed user group.
• When you turn your phone on for the first time, you are asked to create
your Microsoft account and set up your phone. To make an emergency
call during the account and phone setup, tap emergency call.
• If the mobile network is not available, you may also try making an
internet call, if you can access the internet.
Take care of your device
Handle your device, battery, charger and accessories with care. The
following suggestions help you keep your device operational.
• Keep the device dry. Precipitation, humidity, and all types of liquids or
moisture can contain minerals that corrode electronic circuits. If your
device gets wet, remove the battery, and let the device dry.
• Do not use or store the device in dusty or dirty areas.
• Do not store the device in high temperatures. High temperatures may
damage the device or battery.
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