User Manual

Troubleshooting
27
• Check that the Image Album is not connected to a PC.
The infrared connection does not work
• Check that the infrared port of the phone or remote control is facing
the correct infrared port of the Image Album. See “Figure 1” on
page 6.
• Check that you are within 1 meter (3 feet) of the Image Album.
• Check that the devices are compatible. See “Technical specifications”
on page 30.
• Check that the Image Album is not connected to a PC.
• End the infrared connection from your mobile phone and try again.
The connected USB device is not shown as a USB folder on
the Image Album
• Check that you are looking for the folder in the right place; press the
menu key to open the main view. The USB folder is located next to
the Inbox.
• Check that the USB device is switched on.
• Check that you have connected the right cable to the right
connector.
• Check that the devices are compatible. See “Technical specifications”
on page 30.
Cannot open a file
• The file format may be wrong. See “Technical specifications” on
page 30 for compatible file formats.
• The file may be corrupted. Check the integrity of the original file, and
try storing it again on the Image Album.
• If the file in question is an image file or a video clip, view the details
of the file, and check that the resolution of the file is not too large.
See “Technical specifications” on page 30.
The memory card is not shown as a Memory Card folder
• Check that the memory card is compatible. See “Technical
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