Warranty

3. Microsoft’s Responsibility
(a) After You return Your Microsoft Hardware or Accessory to Microsoft or an authorized retailer,
Microsoft or the retailer will inspect it.
(b) If Microsoft or the retailer determines that the Microsoft Hardware or Accessory malfunctioned
due to a defect in materials or workmanship during the Warranty Period under Normal Use
Conditions, Microsoft or the retailer will (at its option) repair or replace it, or refund the purchase
price to You. Repair may use new or refurbished parts. Replacement may be with a new or
refurbished unit.
(c) After repair or replacement, Your Microsoft Hardware or Accessory will be covered by this
warranty for the longer of the remainder of Your original Warranty Period, or 90 days after
Microsoft or the retailer ships it to You.
(d) MICROSOFT’S RESPONSIBILITY TO REPAIR OR REPLACE YOUR MICROSOFT HARDWARE OR
ACCESSORY, OR TO REFUND THE PURCHASE PRICE, IS YOUR EXCLUSIVE REMEDY.
(e) If Your Microsoft Hardware or Accessory malfunctions after the Warranty Period expires, there is
no warranty of any kind. After the Warranty Period expires, Microsoft may charge You a fee for
its efforts to diagnose and service any problems.
4. Warranty Exclusions
(a) Microsoft is not responsible and this warranty does not apply if Your Microsoft Hardware or
Accessory is:
i. damaged by use with products not sold or licensed by Microsoft;
ii. opened, modified, or tampered with (including, for example, any attempt to defeat or
circumvent any Microsoft technical limitation or security mechanism, etc.), or its serial number is
altered or removed;
iii. damaged by any external cause (including, for example, by being dropped, exposed to liquid,
used with inadequate ventilation, etc., or failure to follow instructions in the instruction manual);
iv. scratched, dented, etc. or shows other cosmetic damage; or
v. repaired by anyone other than Microsoft or an authorized retailer.
(b) Microsoft is not responsible and this warranty does not apply if Your Microsoft Hardware is used
with an operating system other than the Windows operating system preinstalled in Your
Microsoft Hardware, or any contemporaneous or later version of that operating system.
(c) This warranty also does not apply to consumable parts that are designed to diminish over time
unless the failure has occurred due to a defect in materials or workmanship.
(d) Microsoft does not guarantee that Your use of the Microsoft Hardware or Accessory will be
uninterrupted, timely, secure, or error-free, or that data loss will not occur.
5. EXCLUSION OF CERTAIN DAMAGES
MICROSOFT IS NOT RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL
DAMAGES; ANY LOSS OF DATA, PRIVACY, CONFIDENTIALITY, OR PROFITS; OR ANY INABILITY TO USE
YOUR MICROSOFT HARDWARE OR ACCESSORY. THESE EXCLUSIONS APPLY EVEN IF MICROSOFT HAS
BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES, AND EVEN IF ANY REMEDY FAILS OF ITS
ESSENTIAL PURPOSE. Some States or Provinces do not allow the exclusion or limitation of incidental or
consequential damages, so this limitation or exclusion may not apply to You.
6. Additional Terms