Warranty

ManualsBrandsMicrosoft ManualsComputers & AccessoriesMicrosoft Surface Pro 3 Tablet (12-Inch, 128 GB, Intel Core i5, Windows 10)

LIMITED WARRANTY

BY USING YOUR MICROSOFT SURFACE PURCHASED FROM AN AUTHORIZED RETAILER (“MICROSOFT

HARDWARE”), OR MICROSOFT BRANDED ACCESSORY PURCHASED FROM AN AUTHORIZED RETAILER

(“ACCESSORY”), YOU AGREE TO THIS WARRANTY. BEFORE USING IT, PLEASE READ THIS WARRANTY

CAREFULLY. IF YOU DO NOT ACCEPT THIS WARRANTY, DO NOT USE YOUR MICROSOFT HARDWARE

OR ACCESSORY. RETURN IT UNUSED TO YOUR RETAILER OR MICROSOFT FOR A REFUND. See

www.microsoft.com/surface/warranty for more information.

If You live in the United States, Section 8 contains a binding arbitration clause and class action waiver.

It affects Your rights about how to resolve a dispute with Microsoft. Please read it.

This warranty gives You specific legal rights. You may also have other rights which vary from State to

State or Province to Province.

1. Warranty

(a) For 1 year from the date You purchased Your Microsoft Hardware or Accessory from an

authorized retailer (“Warranty Period”), Microsoft warrants, only to You, that the Microsoft

Hardware or Accessory will not malfunction due to a defect in materials or workmanship under

Normal Use Conditions.

(b) This is the only warranty Microsoft gives for Your Microsoft Hardware or Accessory. Microsoft

gives no other guarantee, warranty, or condition. No one else may give any guarantee, warranty,

or condition on Microsoft’s behalf.

IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ITS

DURATION IS LIMITED TO THE WARRANTY PERIOD. Some States or Provinces do not allow

limitations on how long an implied warranty lasts, so this limitation may not apply to You.

(d) Other Definitions. “You” means the original end-user. “Normal Use Conditions” means ordinary

consumer use under normal conditions according to the instruction manual. “State” means a

State, the District of Columbia, and any other United States territory or possession. “The United

States of America” includes all of them.

2. How to Get Warranty Service

(a) Before starting the warranty process, please use the troubleshooting tips at

www.microsoft.com/surface/support.

(b) If the troubleshooting tips do not resolve Your problem, then follow the online process at

www.microsoft.com/surface/warranty.

Hardware or Accessory to Microsoft or taking it to an authorized retailer for service, be sure to:

(I) BACK UP YOUR HARD DISK DRIVE AND KEEP A COPY OF ANY DATA (INCLUDING

PHOTOGRAPHS, DOCUMENTS, VIDEO, MUSIC, ETC.) OR PROGRAMS YOU WANT TO SAVE.

MICROSOFT AND RETAILERS ARE NOT RESPONSIBLE FOR YOUR DATA OR PROGRAMS AND MAY

ERASE THEM.

(II) DELETE ANYTHING YOU CONSIDER CONFIDENTIAL. MICROSOFT AND RETAILERS ARE

NOT RESPONSIBLE FOR YOUR PRIVACY IF YOU LEAVE CONFIDENTIAL INFORMATION ON YOUR

DEVICE.

For more information, please see: www.microsoft.com/surface/warranty.

Summary of content (5 pages)

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LIMITED WARRANTY BY USING YOUR MICROSOFT SURFACE PURCHASED FROM AN AUTHORIZED RETAILER (“MICROSOFT HARDWARE”), OR MICROSOFT BRANDED ACCESSORY PURCHASED FROM AN AUTHORIZED RETAILER (“ACCESSORY”), YOU AGREE TO THIS WARRANTY. BEFORE USING IT, PLEASE READ THIS WARRANTY CAREFULLY. IF YOU DO NOT ACCEPT THIS WARRANTY, DO NOT USE YOUR MICROSOFT HARDWARE OR ACCESSORY. RETURN IT UNUSED TO YOUR RETAILER OR MICROSOFT FOR A REFUND. See www.microsoft.com/surface/warranty for more information.
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3. Microsoft’s Responsibility (a) After You return Your Microsoft Hardware or Accessory to Microsoft or an authorized retailer, Microsoft or the retailer will inspect it. (b) If Microsoft or the retailer determines that the Microsoft Hardware or Accessory malfunctioned due to a defect in materials or workmanship during the Warranty Period under Normal Use Conditions, Microsoft or the retailer will (at its option) repair or replace it, or refund the purchase price to You.
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If You attempt to defeat or circumvent any Microsoft Hardware or Accessory technical limitation or security system, You may cause Your Microsoft Hardware or Accessory to stop working permanently. You will also void Your warranty, and make Your Microsoft Hardware or Accessory ineligible for authorized repair, even for a fee. 7.
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(g) (h) (i) (j) the Microsoft Hardware or Accessories for personal or household use, or if the value of the dispute is $75,000 or less whether or not You are an individual or how You use the Microsoft Hardware or Accessories, its Supplementary Procedures for Consumer-Related Disputes will also apply. For more information, see www.adr.org or call 1-800-778-7879. To commence arbitration, submit the form available at http://go.microsoft.com/fwlink/?linkid=245497 to the AAA.
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Microsoft’s address in the United States: Microsoft Corporation, One Microsoft Way, Redmond, WA 98052 Microsoft’s address in Canada: Microsoft Canada Inc., 1950 Meadowvale Blvd., Mississauga, Ontario, L5N 8L9 Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.