Datasheet

Office Communications Server 2007 R2 Product Overview – v 2009.1.30 67
menu that can start an IM conversation, a voice or video call, a conference call, or a data sharing
collaboration (see Figure 75).
Figure 75
Integrating presence and add click-to-communicate capability to Microsoft applications uses the Office
Communicator 2007 Automation API for Rich Windows based applications, or, for browser or non
Windows clients, the UC AJAX 1.0 API, or Web Services built on top of the UC Managed API 2.0. A great
showcase of the API capabilities in Office Communications Server 2007 R2 is the Agent Communications
panel for Microsoft Dynamics CRM 4.0 (see Figure 76).
Figure 76
The screenshot is the Agent
Communications panel showing a view of
the agent’s screen when the agent has
just received a call from a customer. In
order to answer the query, the agent
needs to consult with an expert, so he or
she searches for an expert from within the
dashboard. Once the expert is located, the
agents can IM with the expert or have a
voice conversation to better address the
customer’s needs. The Agent
Communications panel is available as a
download of the Office Communications
Developer Portal on MSDN.