Datasheet

Office Communications Server 2007 R2 Product Overview – v 2009.1.30 38
Manage multiple calls simultaneously
While on a call, a user can answer additional incoming calls or initiate outgoing calls, and the existing
active call is automatically put on hold. Each call is handled through a separate Communicator
conversation window and is separately controlled with Communicator’s call handling features. The main
window of Office Communicator2007 R2 includes a list of Current Conversations to facilitate easy
navigation (see Figure 42).
Figure 42
Transfer a call from a work phone to a cell phone or someone else
Calls can be transferred from one user to another in two ways. The first option is single-step, a user
chooses whom to transfer the call to, and the call is transferred directly to that user. The other option is
consultative, where a user first speaks to the person he, or she wants to transfer the call to and then
clicks a button to complete the transfer. Users can also transfer calls to one of their devices, such as a
mobile phone or home phone. This allows users to transfer calls from their deskphones to their mobile
phones as they walk out the door, for example, without dropping the conversation.
Figure 43