Datasheet

Office Communications Server 2007 R2 Product Overview – v 2009.1.30 15
Office Communicator Attendant console
The Microsoft® Office Communications Server 2007 R2 Attendant console is an intuitive call
management application that helps administrative assistants, receptionists, and front-line business
professionals manage large numbers of simultaneous calls (see Figure 16). The application runs in a full
screen window to provide a streamlined desktop experience. With conversation queues, contact lists,
directory search, click to call, transfer, and conference call setup in a single application, there is no need
for users to switch between windows.
Figure 16
Receive and Make Calls on behalf of others
The Attendant works in concert with
the new delegation feature in
Microsoft Office Communicator
2007 R2 to enable administrative
assistants and others to handle
incoming calls and initiate outgoing
calls on behalf of the colleagues
they support. Once a manager
specifies a delegate, that person can
use the Attendant to answer
incoming calls for the manager or
re-direct them to the manager’s
voice mail (see Figure 17).
Figure 17