User Guide

The screen may flash the Surface logo, but continue holding the buttons down for at least 15
seconds.
3. After you release the buttons, wait 10 seconds.
Press and release the power button to turn your Surface back on.
Nothing on my Cover works
Solution 1: Clean the connection between your Surface and the Cover
1. Unplug your Surface and detach the Cover.
2. Clean the magnetic connectors on your Surface and the Cover with a soft cloth and a small
amount of rubbing alcohol.
3. Reattach the Cover, making sure that all of the magnetic connectors make contact with the
bottom edge of your Surface.
4. The Cover should click into place. You shouldn’t see any gaps or any metal at the connection
points. If you don’t get a good connection, remove the Cover and attach it again.
5. Place your Surface on a firm, flat surface such as a table, with the kickstand out, and try typing
on the Cover again.
Solution 2: Make sure you have the latest updates
Installing the updates may be all you need to get you going again.
 With the Cover attached, install the latest Surface and Windows updates. See Install Surface and
Windows updates to learn how.