User Guide

1. Select the search box in the taskbar, enter device manager, and select Device Manager in the
results.
2. Expand Keyboards.
3. Right-click Surface Type Cover Filter Device.
4. Select Uninstall > OK.
5. Restart your Surface. It'll automatically download and install the Surface Cover driver the next
time you connect to the Internet.
Force a shut down
See Force a shut down and restart your Surface to find out how.
The keys on my keyboard or Cover don't work, but the touchpad does
The touchpad doesn't work, but the keys do
The touchpad doesn't respond right away after I've been typing
What I type isn't what I see on the screen
I'm having trouble with backlighting or the brightness keys
Nothing on my Type Cover works
The fingerprint reader on my Cover isn't working
If your Surface doesn’t detect your Surface Cover when you connect it, if your Cover stops
working, or if the keys or touchpad don’t work consistently, try these solutions.
Note
If your Surface Cover is torn or needs physical repair or replacement, go to Get my Surface
fixed.
Before you begin
Two-button shutdown (Surface Pro models only)
Important
Don’t use this process on Surface RT, Surface 2, or Surface 3.
Use this two-button shutdown process to make sure your Surface is turned off completely.
Here’s how:
1. Press and hold the power button on your Surface for 30 seconds and then release it.
2. Press and hold the volume-up button and the power button at the same time for at least 15
seconds, and then release both.