User Guide

If you have one of
these Covers
And one of these
Surface models
Attach the Cover and
Surface Pro 3
Surface 3 Type
Cover
Surface Pro 3
Surface 3
Touch Cover (early
model)
Type Cover (early
model)
Surface Pro
Use the Trackpad Settings app. It’s available for free from
Microsoft Store.
For more info, see Touchpad use and settings.
Solution 5: Two-button shutdown (Surface Pro models only)
Important
Don’t use this process on Surface RT, Surface 2, or Surface 3.
Use this two-button shutdown process to make sure your Surface is turned off completely.
Here’s how:
1. Press and hold the power button on your Surface for 30 seconds and then release it.
2. Press and hold volume-up button and the power button at the same time for at least 15
seconds, and then release both.
The screen may flash the Surface logo, but continue holding the buttons down for at least 15
seconds.
3. After you release the buttons, wait 10 seconds.
4. Press and release the power button to turn your Surface back on.
Solution 6: Refresh your Surface
Refreshing your Surface reinstalls Windows and keeps your personal files, settings, apps that
came installed on your Surface, and apps you installed from Microsoft Store. Desktop apps you
installed will be deleted, but you can reinstall them after refreshing your Surface.
Note
Refresh will reinstall the version of Windows and the apps that came installed on your Surface.
Windows updates, app updates, and other apps you’ve installed will be gone, as will your
customized settings. Reinstall your updates and apps after the refresh is complete.
For detailed how-to info, see Restore, refresh, or reset Surface Pro or Surface 3.