User Guide

1. Press and hold the power button on your Surface for 30 seconds and then release it.
2. Press and hold the volume-up button and the power button at the same time for at least 15
seconds, and then release both.
The screen may flash the Surface logo, but continue holding the buttons down for at least 15
seconds.
3. After you release the buttons, wait 10 seconds.
4. Press and release the power button to turn your Surface back on.
Solution 6: Refresh your Surface
Refreshing your Surface reinstalls Windows and keeps your personal files, settings, apps that
came installed on your Surface, and apps you installed from Microsoft Store. Desktop apps you
installed will be deleted, but you can reinstall them after refreshing your Surface.
Note
Refresh will reinstall the version of Windows and the apps that came installed on your Surface.
Windows updates, app updates, and other apps you’ve installed will be gone, as will your
customized settings. Reinstall your updates and apps after the refresh is complete.
For detailed how-to info, see Restore, refresh, or reset Surface Pro or Surface 3.
Solution 7: Reset your Surface
A reset does the following:
 Removes all your personal settings
 Removes all apps that you installed
 Gives you the option of keeping or removing your personal files
For info on resetting your Surface, see Restore, refresh, or reset Surface Pro or Surface 3.
If you still have a problem
If you still have a problem with your Surface Cover, contact us.
The touchpad doesn’t work, but the keys on the Cover do
Solution 1: Detach and reattach the Cover
1. Unplug your Surface and detach the Cover.
2. Clean the magnetic connectors on your Surface and Cover with a soft cloth and a small amount
of rubbing alcohol.
3. Reattach the Cover, making sure that all of the magnetic connectors make contact with the
bottom edge of your Surface.