User Guide

4. The Cover should click into place. You shouldn’t see any gaps or any metal at the connection
points. If you don’t get a good connection, remove the Cover and attach it again.
5. Place your Surface on a firm, flat surface such as a table, with the kickstand out, and try typing
on the Cover again.
Solution 2: Make sure you have the latest updates
Installing the updates may be all you need to get you going again.
 With the Cover attached, install the latest Surface and Windows updates. See Install Surface and
Windows updates to learn how.
Solution 3: Restart your Surface
1. Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer
down, and click Settings.)
2. Tap or click Power > Restart.
Solution 4: Make sure filter keys are turned off in your Ease of Access settings
1. On the Start screen, tap or click Search .
2. In the search box, enter filter keys, and in the search results, tap or click Turn filter keys on or
off.
3. Under Filter Keys, make sure that Filter Keys is turned Off.
Solution 5: Two-button shutdown (Surface Pro models only)
Important
Don’t use this process on Surface RT, Surface 2, or Surface 3.
Use this two-button shutdown process to make sure your Surface is turned off completely.
Here’s how: