User's Manual

If your phone freezes
Try the following:
• Press and hold the power key for over 8 seconds.
The phone restarts.
• Update your phone software.
• Reset your phone. This restores the factory
settings, and erases all your personal content,
including apps you've purchased and
downloaded. On the start screen, swipe left, and
tap
Settings > about > reset your phone.
If your issue remains unsolved, contact your
network service provider or Nokia for repair
options. Before sending your phone for repair,
always back up your data, as all personal data in
your phone may be deleted.
Tip: If you need to identify your phone, to
view the unique IMEI number of the phone,
dial *#06#.
Find your model number and serial
number (IMEI)
If you need to contact Nokia Care or your service
provider, you may need info, such as the model
number and the serial number (IMEI). To see the
info, tap
Settings > about.
You can also find the info on your phone label,
which is located under the SIM holder. For
information on how to open the SIM holder, see
your phone's user guide.
For additional product support information, see
the Quick Reference Guide included with your
phone.
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