User guide

Table Of Contents
3M™ Digital Library Assistant User Guide
Problem Solution
The DLA displays incorrect item information.
For example, the DLA displays a title where there should be
an author.
Start Data Manager software, check (preview) the export
format that you assigned to the list.
If the export format is set up correctly, check for problems in
the various lists generated from your circulation system.
If the DLA indicates a misshelved item but the item is
shelved correctly.
Catalog errors
Check the spine label to make sure it matches the item
data displayed on the DLA. If the two are different, the
circulation system record may have an error or the spine
label may be incorrect.
The call number in your circulation system database may
be incorrect.
Other
The shelf-order list (exported from Data Manager) may be
out of order, or the items are shelved differently than what
the shelf-order list indicates. Make sure that the shelf-order
lists in the Data Manager screen are in the order that
matches the physical shelving of items.
Thin items: In some situations (such as large groups of thin
items,) you can change the item-width setting. If you are
reading thin items and the item-width setting is set to
medium or thick, you may experience excessive false shelf
error alerts.
An item appears to be out of order but the DLA indicates
that it is correctly shelved.
The DLA will not report any shelf-order errors that occur
within the order limit range assigned to the Item Width
Setting.
If you use the thin setting for normal or thick items, you may
notice reduced accuracy (some detectable shelf-order
errors may not be reported).
The DLA is finding excessive shelf-order errors. If you use the thick or medium order-limit setting for thin
items, you may experience excessive false shelf-order
errors for items that are in the correct position.
The call number in your circulation system database may
be incorrect.
The shelf-order list(s) (exported from Data Manager) may
be out of order, or the items are shelved differently than
what the shelf-order list indicates.
Thin items: In some situations (such as large groups of thin
items,) you can change the Item Width Setting.
“Item not in database” message appears. The order and search lists on the memory card do not
include this item.
Check your Data Manager software for the following:
Check the Data Manager export log to make sure that you
exported the correct shelf-order lists to the memory card.
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