Datasheet

Copyright © 2008 Microsoft Corporation
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Table of Contents
1 Microsoft Customer Care 2009 Overview ............................................................................................. 4
2 CCF 2009 architecture ........................................................................................................................... 4
2.1 CCF Server components ................................................................................................................ 5
2.1.1 CCF Core Services .................................................................................................................. 5
2.1.2 CCF Distributed Connectivity Services (DCS)......................................................................... 6
2.1.3 Configuration Server ............................................................................................................. 7
2.1.4 CCF Databases ....................................................................................................................... 7
2.2 CCF Client Components ................................................................................................................. 7
2.2.1 Application Integration Framework (AIF) ............................................................................. 7
2.2.2 Hosted Application Toolkit (HAT) .......................................................................................... 8
2.2.3 Multi-channel Engine (MCE) ................................................................................................. 9
2.2.4 DCS Service Agent ................................................................................................................. 9
2.3 CCF Management Solutions .......................................................................................................... 9
2.4 CCF Developer tools .................................................................................................................... 10
3 CCF 2008 and 2009 feature comparison ............................................................................................. 10
4 Product requirements ......................................................................................................................... 12
5 Product dependencies ........................................................................................................................ 13
6 Further information ............................................................................................................................ 13