User manual

Troubleshooting: Q&A
101
Display
Q: Why do missing, discolored, or bright dots appear on the
screen every time I turn on my device?
A: This is a characteristic of this type of display. Some displays
may contain pixels or dots that remain on or off. This is
normal, not a fault.
Log
Q: Why does the log appear empty?
A: You may have activated a filter, and no communication
events fitting that filter have been logged. To see all
events, select Applications > Log > Options > Filter >
All communication. Also if you change the (U)SIM card,
the log information is cleared.
Memory low
Q: What can I do if my device memory is low?
A: You can delete the following items regularly to avoid
memory getting low:
• Messages from Inbox, Drafts, and Sent folders in Messag.
• Retrieved e-mail messages from the device memory
• Saved browser pages
• Images and videos in Gallery
To delete contact information, calendar notes, call timers, call
cost timers, game scores, or any other data, go to the respective
application to remove the data. If you are deleting multiple
items and one of the following notes are shown: Not enough
memory to perform operation. Delete some data first. or
Memory low. Delete some data., try deleting items one by
one (starting from the smallest item).
Installation files (.sis) of applications that are stored in the
device memory remain in the memory after the application
has been installed to a compatible miniSD card. Remove such
installation files from the device memory. To do this, first
backup the installation file to a compatible PC using Nokia
PC Suite, then remove the installation file from the device
memory using File mgr. (see ‘File manager’ , p. 14).
Q: How can I save my data before deleting it?
A: Save your data using one of the following methods:
• Use Nokia PC Suite to make a backup copy of all data
to a compatible computer.
• Send images to your e-mail address, then save the images
to your computer.
• Send data using Bluetooth connectivity to a compatible device.
• Store data on a compatible memory card.
Messaging
Q: Why can’t I select a contact?
A: The contact card does not have a phone number or an e-mail
address. Add the missing information to the contact card
in Contacts.
Multimedia messaging
Q: What should I do when the device cannot receive a
multimedia message because memory is full?
A: The amount of memory needed is indicated in the error
message: Not enough memory to retrieve message.
Delete some data first. To view what kind of data you
have and how much memory the different data groups
consume, select File manager > Options > Memory details.