User manual

Find your model number and serial number (IMEI)
If you need to contact your care point or your service provider, you may need information such as the model number
and the serial number (IMEI). To see the information, tap Settings > System > About > More info.
You can also find the information on your phone label, which is located under the back cover.
The IMEI is also visible on the original sales box.
Product and safety info
Network services and costs
You can only use your device on the LTE TDD 2500-2700 (41); LTE FDD 700 (12), 700 (13), 700 (29), 800 (20), 850 (5),
900 (8), 1700/2100 (4), 1800 (3), 1900 (2), 2100 (1), 2300 (30), 2600 (7); WCDMA 850, 900, 1700/2100, 1900, 2100; GSM
850, 900, 1800, 1900 MHz networks. You need a subscription with a service provider.
Using some features and services, or downloading content, including free items, require a network connection. This
may cause the transfer of large amounts of data, which may result in data costs. You may also need to subscribe to
some features.
At the request of your network service provider, your device may collect and report Customer Proprietary Network
Information, which may include information such as: technical configuration, type, destination, location, and amount
of use of any telecommunications services to which you are subscribed. Please see our Privacy Page at
www.microsoft.com/mobile/privacypolicy, or contact your network service provider for more information.
Important: 4G/LTE might not be supported by your network service provider or by the service provider you are
using when traveling. In these cases, you may not be able to make or receive calls, send or receive messages or
use mobile data connections. To make sure your device works seamlessly when full 4G/LTE service is not
available, it is recommended that you change the highest connection speed from 4G to 3G. To do this, swipe
left on the start screen, and tap Settings > Network & wireless > Cellular & SIM. Select the SIM, and tap
Properties. Switch Highest connection speed to 3G.
For more information, contact your network service provider.
Take care of your device
Handle your device, battery, charger and accessories with care. The following suggestions help you keep your device
operational.
• Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that corrode
electronic circuits. If your device gets wet, remove the battery, and let the device dry.
• Do not use or store the device in dusty or dirty areas.
• Do not store the device in high temperatures. High temperatures may damage the device or battery.
• Do not store the device in cold temperatures. When the device warms to its normal temperature, moisture can
form inside the device and damage it.
• Do not open the device other than as instructed in the user guide.
• Unauthorized modifications may damage the device and violate regulations governing radio devices.
• Do not drop, knock, or shake the device or the battery. Rough handling can break it. If you believe the battery or
charger is damaged, take it to a service center for inspection before continuing to use it.
• Only use a soft, clean, dry cloth to clean the surface of the device.
• Do not paint the device. Paint can prevent proper operation.
• For optimal performance, turn the device off and remove the battery from time to time.
• Keep the device away from magnets or magnetic fields.
• To keep your important data safe, store it in at least two separate places, such as your device, memory card, or
computer, or write down important information.
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