User manual

Table Of Contents

If your phone doesn't respond

If your phone stops working or responding in the way you're used to, you can quickly restart

it to get back on track.

Try the following:

• Press and hold the power key for about 10 seconds. The phone restarts.

• Press and hold the volume down key and power key at the same time for about 10

seconds. The phone restarts.

If your phone freezes frequently, update your phone software, or reset your phone. Resetting

restores the factory settings, and erases all your personal content, including apps you've

purchased and downloaded. Swipe down from the top of the screen, and tap All

settings > System > About > Reset your phone.

If your issue remains unsolved, contact your network service provider or the manufacturer for

repair options. Before sending your phone for repair, always back up your data, as all personal

data in your phone may be deleted.

Tip: If you need to identify your phone, to view the unique IMEI number of the phone,

dial *#06#. You can also find the IMEI number in the phone body. For details, see the

product and safety information section in the online user guide.

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