User guide

22
THE POWER LIGHT ON THE PLEX ADVANCED TV DIGITAL RECEIVER IS ON,
BUT I HAVE A SNOWY SCREEN ON MY TV
• If your TELUS remote control is programmed to control your TV, press the TV button, and then press the TV/Video button to cycle
through your video inputs.
• Refer to your TV’s remote control setup guide to change inputs on your TV.
• If you are unable to switch between video inputs by using your remote(s), refer to your TV’s user guide for further instructions.
• Check to ensure that your cables are firmly attached.
SOME PROGRAMS HAVE BLACK BARS ON THE SIDE OF THE SCREEN
The black bars appear when you watch standard definition programming on your HDTV. You can minimize or remove the black bars
on the side of your screen by pressing ENTER/ZOOM on your remote control and navigate to select the optimum setting for your TV.
THE PLEX ADVANCED TV DIGITAL RECEIVER SEEMS TO BE STUCK OR FROZEN ON A SCREEN
• Try pressing the MENU button on your remote control.
• If the MENU page is not displayed, initiate the reset procedure as described below.
If you’re still unable to solve the problem, try resetting the digital receiver by unplugging it from the power outlet for at least 10
seconds and plugging it back in. This resets the device and usually resolves most problems related to the receiver. If the problem
persists, please call 336-886-3900.