User guide

21
Troubleshooting your
Plex Advanced TV
CANNOT TURN ON MY PLEX ADVANCED TV DIGITAL RECEIVER
• Try pressing the front panel power button on your digital receiver.
• Make sure that all your power cords are completely inserted into a power outlet.
• Ensure that your TV set is plugged into a working power outlet.
• If the Plex Advanced TV digital receiver is plugged into a power bar or surge protector, make sure that the power bar is on and has
not tripped. If it has tripped, press the reset button on the power bar to restore power.
• If the digital receiver is connected to a switched electrical outlet, make sure that the switch is on.
• If the green LED light at the front of the Plex Advanced TV digital receiver lights up, your receiver is now on and working.
THE PLEX ADVANCED TV DIGITAL RECEIVER DOES NOT INITIALIZE
• Check to ensure that your modem or router is operating and that all cords are properly connected.
• Turn the power on the digital receiver off and on.
NO PICTURE OR POOR PICTURE QUALITY
• Check to ensure that your TV is set to the right video input.
• Ensure that the TV channel is set to the appropriate channel to match the settings on your Plex Advanced TV digital receiver and
VCR/DVD (Video 1, 2, etc.).
• Check the back of your Plex Advanced TV powered by Microsoft Mediaroom digital receiver and any additional devices to ensure
that all of the cables are firmly connected.
• Make sure that all the connections are made according to the appropriate configuration for your particular requirements.
PLEX ADVANCED TV DIGITAL RECEIVER DOES NOT RESPOND TO MY REMOTE CONTROL UNIT
• Check the batteries in your remote.
• Press the North State STB button at the top of the remote.
• Change channels using the buttons on your digital receiver. If this works, check the remote control batteries.
• Note if the buttons light up when you press them. If not, check the remote control batteries.
• If your remote control works with your Plex Advanced TV digital receiver but not with your TV or VCR/DVD, try re-programming the
remote control using the codes in the remote control user guide.
• Ensure that there is a clear path between the remote control and the equipment. If necessary, clean the infra-red receivers
on the equipment
NO AUDIO OR POOR AUDIO QUALITY
• Check to ensure that the audio output cables from the Plex Advanced TV digital receiver to the TV are firmly connected.
• Change the Digital audio output setting from Surround sound back to Stereo.