User guide

20
How do I “protect” my recordings?
To protect you recording, when you are record a program, go
to RECORDED TV, navigate to KEEP UNTIL and choose KEEP
UNTIL I DELETE. See page 15 for more details.
How many programs can I record at once?
At a minimum you can record 2 live programs at once on your
DVR and both of these programs can be in HD. See page 16
to learn about recording programs.
Can I schedule a recurring recording?
Yes. Choose the program you want to record from the
program guide, then press RECORD twice (see page 14) and
you’ll see the series record icon appear. You’ll now record this
show every time it airs. You can record an episode or an entire
series by following the on-screen instructions.
If I pause live TV on channel 5, then change to channel 6 for
a bit, can I go back to watch what I missed on channel 5?
No. If you change the channel, the live TV program that was
saved temporarily by your DVR will be deleted. If you would
like to be able to watch the program again, ensure that you
record the program.
Can I watch a previously recorded program while recording
a live program?
Yes, recorded material is stored on your DVR’s hard drive and
watching it does not interfere with recording live TV.
If my DVR is off, will it still record a scheduled program?
Yes, your DVR will turn on to start recording and turn off when
the recording is completed.
If I reboot my DVR will I lose my scheduled recordings?
No, all of your scheduled recordings will be saved.
What if I forget my PIN numbers?
You can call North State Product Support (886-3900) and they
will re-set the PIN to its default setting. At that point you can
change it to your own PIN.
Why can’t I get my guide to come up?
Press the STB button at the top of your remote then press
GUIDE.
Why can’t I get MENU to come up?
Press the STB button at the top of your remote the press
MENU.
Why is the picture too big/too small for the screen? Why
are there black areas on both sides of the picture?
Your Screen Video Output may be set for Zoom. Press the
ZOOM button on the lower right corner of your remote to
toggle through the 5 available settings for the one that’s best
for your TV.
Why will the remote not operate the TV?
You can program your Plex Advance TV remote to work with
your TV. Page 5 of the user guide provides step by step
direction for programming the remote. You can also call
Product Support at 886-3900 and the trained staff will help
walk you through the process.
Why can’t I get a picture on my TV?
Please contact Product Support at 886-3900.
What is the default VOD PIN?
9999
What is the default Parental Control PIN?
9999
Frequently Asked
Questions