User guide

19
Frequently Asked
Questions
Are all Plex Advanced TV channels digital?
Yes. Plex Advanced TV is a 100% digital television service.
Is my DVR a digital receiver?
Yes, your DVR is an HD digital receiver with additional
functionality that allows you to record, pause and replay live TV.
Will Plex Advanced TV affect my home phone service?
No, your home phone will not be affected.
Will I be able to watch digital TV on my existing TV?
Yes. A Plex Advanced TV digital receiver receives the digital
TV signal and converts it into a format that works with your
existing TV. This allows you to enjoy digital picture and sound
on all channels.
How many TVs can I watch Plex Advanced TV on?
Plex Advanced TV supports up to 6 TVs. If you have Whole
Home DVR service, you can watch your recordings on any of
your 6 TVs that have receivers.
How many “Favorites” lists can I create?
You can create one “Favorites” list on each digital receiver
you have in your home. “Favorites” lists from one receiver
to another can be different. Refer to page 9 to create your
Favorites List.
How can I control what my children are watching?
Parental Controls (page 12) allow you to block programs by
title, rating or content. To get you started, you can go to SET-
TINGS, then PARENTAL CONTROL, and follow the instruc-
tions.
What is the difference between Video On Demand and Pay
Per View (PPV)?
Video On Demand offers a selection of movies and TV shows
that you can rent at any time and watch as many times as you
want within the rental period. PPV service is not yet available
on Plex Advanced TV. Refer to page 11 for Renting a Video
On Demand program.
How do I return to watching a Video On Demand rental
after I’ve turned to another channel?
There are 3 convenient ways:
1. If your Video on Demand rental is the last program you
watched, simply press the LAST button on your remote.
2. Turn to channel 2
3. Press the VIDEO ON DEMAND button on your remote, and
highlight MY VIDEOS.
What should I do if I have problems with my Plex Advanced
TV service?
If you are experiencing a problem with Plex Advanced TV
service, please call North State Product Support at 886-3900.
They can help you with any problems from programming
your remote to setting your Favorites List. There are also
Troubleshooting tips on page 21 and 22 of this Manual.
How can I order another remote control?
You can purchase another Plex Advanced TV remote by going
to your nearest North State store. The cost is $35 plus tax.
Can I pause, rewind and fast-forward live TV from any TV in
my home?
By subscribing to Whole Home DVR service, you can pause
and rewind live TV on up to 6 TVs that have receivers.
How long can I Pause live TV for?
With a DVR, you can Pause live TV for up to 90 minutes. After
90 minutes the paused program will start playing again.
What happens when my DVR’s storage space is full?
If all your recordings are protected and your DVR’s storage
space is full, a pop-up will appear on your screen to warn you
and your DVR will stop recording.
What happens if I don’t “protect” my recordings?
If your recordings are not protected, when less than 10% of
disk space is remaining, your DVR will start deleting them
beginning with the oldest unprotected recordings.