User`s manual

4-2
Basic Guest Check Operations
Introduction
Introduction
Sales transactions include such tasks as beginning a guest
check, posting menu item sales, printing orders at the proper
preparation areas, and recording payments and gratuities.
These are all actions that can take place during a service round.
A service round begins when a guest check is opened or picked
up, and ends when a check is service totalled, closed, or
cancelled. At the end of a service round, any items entered
during that round are automatically processed and routed to
the appropriate printers.
This chapter covers the basic check transactions—except
posting menu items—that you will perform every day.
Guest Checks
A guest check is a record of all sales, from the customer’s first
order to final payment. Detail entries include menu items,
discounts, service charges, voids, returns, and tender/media
entries. The printed check that is presented to the customer for
payment shows all detail entries.
You can open a guest check in several ways:
❏ by table number
❏ by check number
❏ by guest check ID
❏ as a fast transaction
Depending on programming, the system may automatically
assign check numbers to checks. Table numbers, check
numbers, and guest check IDs are used to identify each guest
check and its order items.
You service total a guest check in order to process transactions
entered during the service round, route orders to designated
devices if necessary, and to free the UWS for other transactions.
You pick up the guest when you want to post more items to it or
perform other transactions for it. You can pick up and service
total a guest check as often as you want.
A guest check is closed when the customer pays the amount due
and the payment is recorded.