User`s manual

3700 User’s A-53
Prompts and Messages
List of Prompts and Messages
Time clock detail read failure
Programming error. Contact your support representative.
Timeout awaiting POLL
This message displays during any type of credit authorization
or settlement if the CA/EDC driver does not receive a
communications control character from the credit card
processor. The control character (ENQ) tells the driver that the
processor is ready to receive information. Do the following:
❏ Review the communications parameters for the driver. Make
sure the driver uses the same baud rate as the processor,
and that the modem setup string is correct.
❏ Try the authorization or settlement procedure again.
If the problem persists, contact your support representative.
Timeout waiting for authorization
This message displays when the 3700 system has tried
unsuccessfully to contact the credit card processor to secure an
authorization in the time allowed. Wait a few minutes and try
again. If the problem persists, perform a manual authorization
and contact your support representative.
Too many characters entered
This message displays if you entered more than two characters
when prompted for the credit card issue number. Press [Clear]
and enter the correct two-digit number.
Too many guest checks printed
This message follows the prompt “Authorization is required
for:” It displays if you try to reprint a check more than the
number of times allowed by revenue center programming, and
are not privileged to do so. Enter an authorized employee’s ID to
continue, or press [Clear] to cancel.
Too many items that add to cover count
This message displays if you try to post to a guest check more
than 999 items which add to the guest count. Press [Clear] and
begin a new check for the remaining items you need to post.