User`s manual

3700 User’s A-35
Prompts and Messages
List of Prompts and Messages
Must void authorization
This message displays when you try to add a credit
authorization for a positive amount to a guest check that has a
negative balance. Press [Clear] and void the credit
authorization. You cannot post an authorization to this check.
Negative transaction balance
This message follows the prompt “Authorization is required
for:” It displays if you try to drive the balance of the current
transaction to a negative value and are not privileged to do so.
(Depending on privileges, this may be done using discounts,
voids, or negative priced menu items.) Enter an authorized
employee’s ID to continue, or press [Clear] to cancel.
No amount allowed
This message displays if you try to enter a dollar amount for an
initial authorization, and the credit card has a preprogrammed
initial authorization amount. Press [Clear] to continue. The
system will use the preprogrammed amount.
No answer
This message displays during any type of credit authorization if
the credit card processor’s modem does not answer the CA/EDC
driver’s initial call within a specified period of time. Connect a
telephone to the phone jack used by the modem and dial the
same number. If the modem answers, you hear a screeching
sound (the sound of the modem connecting.) Hang up and try
the authorization again.
If the modem does not answer, verify the following:
❏ The correct phone number is listed in the driver’s
configuration information in POS Configurator.
❏ You have a dial tone (change the modem setup string from
M0 to M1 and listen for the dial tone).
❏ The modem is connected to the correct tty port.
❏ The phone cord is connected to the line or wall jack on the
modem.
❏ The modem is powered-on, and the cable connections
between the UWS and the modem are secure.
Try the authorization or settlement procedure again. If the
problem persists, contact your support representative.