User`s manual

9-40
Tender a Guest Check
PMS Posting
PMS Posting
[Room Charge] is used to tender a guest check by electronically
by posting the ammount due to the customer’s front desk folio.
Steps
With Ammount Required Key
1. Pick up guest check to tender.
2. If necessarey, printthe check (usually with a trailer for guest
signature) and present to guest for signature.
3. Type ammount tendered and press [Room Charge].
4. At the prompt “CHARGED TIP AMMOUNT IS ($x.xx)?”,
press [Enter] for “YES”, [Clear] for “NO”.
5. As prompted, enter customer’s information.
6. Press [Enter].
The tender posts to the room.
With Automatic Full Payment Key
1. Perform the procedures described above, except do not enter
an ammount; simply press [Room Charge].
2. At the prompt, “ENTER (room charge) CHARGE TIP”, type
the ammount of the tip from the guest check and press [Enter].
.
Message What it Means Action Required
CHARGE DENIED
Guest cannot charge to room. Tender by another
means.
FOLIO NOT FOUND or ROOM
NOT FOUND
Probably error in entering room
charge info.
Enter information
again.
ACCOUNT INFO ENTRY
REQUIRED
You did not enter the room number or
account number.
Press [Clear] to
continue. Enter
information when
prompted.
INVALID RESPONSE FROM
PMS COMPUTER
The 3700 System is unable to
interpret a message received for the
PMS.
Press [Clear] to
continue. Repeat the
inquiry.
NO RESPONSE FROM PMS
COMPUTER
The 3700 System has not received a
response within the programmed time
limit.
Press [Clear] to
continue. Repeat the
inquiry.
Room
Charge