User`s manual

9-38
Tender a Guest Check
Conduct a PMS Inquire
Conduct a PMS Inquire
A PMS (Propert Management System) Inquire takes place when
your UWS sends a charge posting inquiry to an external PMS
computer. The main purpose of a PMS Inquire function is to
communicate with a hotel or motel front desk terminal or other
property management system to determine if a guest check may
be charged to the customer’s folio.
Steps
1. Press the [PMS Inquire] key.
2. At the prompt “ENTER INQUIRY INFO”, enter the
customer’s information.
3. Press [Enter].
.
Message What it Means Action Required
ACCOUNT INFO ENTRY
REQUIRED
You did not enter the room number or
account number.
Press [Clear] to
continue. Enter
information when
prompted.
INVALID RESPONSE FROM
PMS COMPUTER
The 3700 system is unable to iterpret
a message received from the PMS.
Press [Clear] to
continue. Repeat the
inquiry.
NO RESPONSE FROM PMS
COMPUTER
The 3700 System has not received a
resopnse from the PMS within the
programmed time limit.
Press [Clear] to
continue. Repeat the
inquiry.
ONE MOMENT PLEASE,
SENDING MESSAGE
The 3700 System is attempting to
establish communication with the
PMS.
Wait.
PMS
Inquire