User`s manual

3700 User’s 9-23
Tender a Guest Check
Process Credit Authorization Manually
INCORRECT CREDIT CARD
TYPE
You entered an account number
whose preamble is not recognized by
the system.
Verify and re-enter
the number, or ask
for another credit
card.
INVALID CREDIT CARD
NUMBER
You entered an account number with
the wrong number of digits.
Verify the number
and re-enter it.
SEND AUTHORIZATION
REQUEST AGAIN?
The system did not receive a reply
from the credit card processor in the
time allotted.
Press [Enter] to send
the request again, or
[Clear] to cancel the
request.
Notes
Example
After dining, a customer requests the check. Samantha presents the check, and the
customer offers a credit card as payment. Samantha takes the card, goes to the
UWS and picks up the check, then presses [Credit Auth] and runs the credit card
through the magnetic card reader. The credit authorization attempt results in the
message “No answer”. Samantha tries again, but with the same result.
Not wanting to waste time, Samantha dials the telephone number of the credit card
processor and gets an authorization code. She picks up the check again. She types
the amount to authorize, presses [Manual Auth], and enters the credit card
information as prompted, including the manual auth code provided by the operator
at the credit card processor. The credit card voucher prints, and Samantha takes it
back to the customer to complete and sign.
Related
“Enter Credit Card Information” on page 9-14
“Process Credit Authorization” on page 9-20
Message What it Means Action Required