User`s manual

9-22
Tender a Guest Check
Process Credit Authorization Manually
Process Credit Authorization Manually
If the communication link between the 3700 system and the
credit card processor is down, you can call the processor directly
and get an authorization code to enter in the system. You may
also need to perform a manual authorization if the credit card
processor responds to an authorization attempt with a message
to call for referral.
Steps
1. Pick-up a guest check.
2. Call the credit card processor on the telephone and request
authorization. Write down the authorization code.
3. At the UWS, enter the amount to authorize. (If you want to
authorize the balance due, skip this step).
4. Press [Manual Auth].
One of the following happens:
❏ The prompt Enter credit card info displays. Continue with
Step 5.
❏ The system prompts you to get permission in order to
continue.
5. Run the card through the magnetic card reader, or enter the
information manually.
The system displays
Enter manual authorization code.
6. Enter the authorization code that you wrote down in Step 2.
The credit card information and authorized amount are
posted to the check detail, and a credit card voucher prints.
7. Service total the check.
Message What it Means Action Required
AUTHORIZATION, ENTER ID
NUMBER
You are not privileged to use this key. Have an authorized
person enter their ID
number, or press
[Clear] to cancel.
AUTHORIZATION NOT
REQUIRED
This credit card type is not
programmed to require authorization.
Press [Clear] to
continue. No
authorization is
necessary.
Manual
Auth