User`s manual

3700 User’s 9-21
Tender a Guest Check
Process Credit Authorization
CREDIT AUTH AMOUNT
EXCEEDS AMOUNT DUE
You entered an amount greater
than the guest check total.
Enter an amount less than or
equal to the guest check total.
If you’re trying to include a tip,
cancel this transaction and
perform a credit finalize.
INCORRECT CREDIT
CARD TYPE
You entered an account number
whose preamble is not
recognized by the system.
Verify and re-enter the
number, or ask for another
credit card.
INVALID CREDIT CARD
NUMBER
You entered an account number
with the wrong number of digits.
Verify the number and re-
enter it.
SEND AUTHORIZATION
REQUEST AGAIN?
The system did not receive a
reply from the credit card
processor in the time allotted.
Press [Enter] to send the
request again, or [Clear] to
cancel the request.
Notes
General
Information
You do not enter an amount (in Step 2) for the last card if you want to authorize the
remaining balance due.
Example
After dining, a customer requests the check. Samantha presents the check, and the
customer offers a credit card as payment. Samantha takes the card, presses [Credit
Auth] and runs the credit card through the magnetic card reader. After a short wait,
the credit card voucher prints, and Samantha takes it back to the customer to
complete and sign.
Related
“Assign Credit Authorization to a Seat” on page 9-26
“Finalize a Credit Card Payment” on page 9-28
“Process Initial Credit Authorization (Start a Tab)” on page 9-18
“Tender Guest Check to Credit Card (No Authorization)” on page 9-16
Message What it Means Action Required