User`s manual

7-2
Correct a Mistake
Introduction
Introduction
There are several ways to correct a mistake made on a check.
On an active check, you can cancel the transaction before
service totalling. On a closed check, you can edit items or void
items. Finally, if you can’t access the closed check for some
reason, you can create a new check with a negative balance to
cancel out the original check.
You use the [Void] key to remove items from a check. Your
system may also have keys programmed to return items, cancel
transactions, void checks and edit closed checks. Steps for using
all these keys are explained in this chapter.
Voids
In most restaurants, you void an item that was ordered but has
not yet been prepared. A void is a method of removing an item
from the transaction detail. You can void any type of posted
items, including:
❏ menu items
❏ discounts
❏ service charges
❏ tender/media entries
❏ tips declared
❏ charged tips
Voiding an Item
The operation of the [Void] key depends on your revenue
center’s settings. If Touch Void is enabled, you void items by
touching the transaction display and pressing [Void]. If Touch
Void is not enabled, you must press [Void] and then press a
menu item key, or press [Void] twice to remove the last item in
the current round.
There are several ways to void items in the 3700 system.