User's Manual

Helios Installation Guide
© 2012 MicroPower Technologies, Inc. 3
Contacting MicroPower Customer Support
MicroPower’s customer support strategy is through best-in-class business partners
including OEMs, distributors, systems integrators and systems vendors. If your
MicroPower product was purchased directly from a MicroPower business partner, that
partner is the first point of contact for technical support. If the business partner cannot
resolve a problem, then the partner will contact MicroPower.
Web Support:
http://www.micropower.com
Email Support:
[e-mail]
Phone Support Worldwide:
[phone]
Fax Support – Worldwide:
[phone]
General Safety Precautions
• Follow all cautions, instructions, and warnings as listed on the product and related
documentation, including electro-static discharge (ESD) recommendations, physical
handling advice and other recommendations or best practices.
• Ensure that the voltage and frequency of your power source match the voltage and
frequency required by the equipment. Do not use alternative power supplies without
first contacting MicroPower.
• Do not attempt to modify or change the internal batteries. The battery size and
voltage are calculated to match the size, voltage, and runtime required by the
equipment. Modifying the battery system could result in damage to the equipment and
nullification of the product warranty.
• Use only the included antennas and ancillary equipment provided with the product.
• Do not make mechanical or electrical modifications to equipment. MicroPower is not
responsible for the safety or regulatory compliance of a modified product.
• Do not omit device components that would interfere with air flow and cooling as
designed. Failure to follow these guidelines can cause overheating and affect the
reliability of your MicroPower product.
• Protect your warranty. A product which has been damaged, misused, abused or
misapplied may be determined to be out of warranty.