Owner`s manual

PlatinumNAS Owner’s Manual
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Frequently Asked Questions
Q: I Forgot the Network IP Address or Password
A: If you forget your network IP address or your password, you can reset the PlatinumNAS to its
default settings. Please see “Resetting your PlatinumNAS” in the troubleshooting section.
Q: There is a fault light and/or the buzzer is beeping!
A: Do not turn off or reset the unit! Follow these steps to identify and correct the alarm:
1. Refer to Chapter 1, Section 7 to identify the alert., and login to the PlatinumNAS
administration user interface.
2. Go to the System menu and choose Logs item.
3. The System Log screen appears.
4. Click the Error button and all recorded errors appear. The log entries will help you
diagnose the problem. If there is a failed hard drive, see Chapter 1, section 8- “Replace
Hard Drives”
5. If you are unable to solve the problem, please contact MicroNet Support.
Q: Can I increase my PlatinumNAS’s volume capacity?
A: Larger drive modules may be available for your Model. Consult your MicroNet reseller for
more information.
Q: Can I have more than one PlatinumNAS in the network?
A: Yes. Please call MicroNet Help Desk if you have questions about your particular
configuration.
Q: I enabled the iTunes server but I do not see it in iTunes. Is something wrong?
A: If the iTunes service was unable to access the “Music” share for any reason at its initialization
time, it will not activate. Make sure your RAIDset is online, and then stop the iTunes service
and restart it.
Q: What is the warranty period for PlatinumNAS?
A: PlatinumNAS standard warranty is One-year limited. Optional extended warranty and
overnight exchange programs are available, consult your MicroNet dealer or visit
www.MicroNet.com for additional information.
Q: I have my PlatinumNAS configured as a RAID5, which means it can sustain a disk failure. This
means I don’t need to worry about backing up my data, right?
A: Although RAID5 does provide tolerance for disk failure, it does not prevent damage due to
fire, flood, or other types of disaster, nor can it prevent virus damage or accidental deletion.
ALWAYS BACK UP YOUR DATA.
6-Troubleshooting