Specifications

Troubleshooting
This section provides information regarding issues that may be encountered with the use of
DataKeeper for Linux. Where appropriate, additional explanation of the cause of an error is provided
along with necessary action to resolve the error condition.
Messages specific to DataKeeper for Linux can be found in the DataKeeper Message Catalog.
Messages from other SPS components are also possible. In these cases, please refer to the
Combined Message Catalog. Both of these catalogs can be found on our Technical Documentation
site under “Search for an Error Code” which provides a listing of all error codes, including operational,
administrative and GUI, that may be encountered while using SteelEye Protection Suite for Linux
and, where appropriate, provides additional explanation of the cause of the error code and necessary
action to resolve the issue. This full listing may be searched for any error code received, or you may
go directly to one of the individual Message Catalogs for the appropriate SPS component.
The following table lists possible problems and suggestions.
Symptom Suggested Action
NetRAID device not
deleted after
DataKeeper
resource deletion.
Deleting a DataKeeper resource will not delete the NetRAID device if the
NetRAID device is mounted. You can manually unmount the device and
delete it by executing:
mdadm –S <md_device> (cat /proc/mdstat to determine the <md_
device>).
Installation/HADR
rpm fails
See the Installation section for complete instructions on manually installing
these files.
Errors during failover
Check the status of your device.If resynchronization is in progress you
cannot perform a failover.
After primary server
panics, DataKeeper
resource goes ISP
on the secondary
server, but when
primary server
reboots, the
DataKeeperresourc
e becomes OSF on
both servers.
Check the “switchback type” selected when creating your DataKeeper
resource hierarchy. Automatic switchback is not supported for DataKeeper
resources in this release. You can change the Switchback type to
“Intelligent” from the resource properties window.
SteelEye Protection Suite for Linux337