Installation guide

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FAQs for Mac Users:
Q: Why is my drive asking me to format it? It was already
formatted and it contains data.
A1:Run a disk repair utility on the drive.
A2:Perform permission repair on your system drive. Open the
disk utility (located in /Applications/Utilities/Disk Utility.app.)
Select your system drive (usually the first disk listed) and click
"Repair Disk Permissions" in the "First Aid" Tab.
A3:Restart your computer. As soon as the bootup chime sounds,
press and hold down the option-command-p-r key combination
to reset the PRAM. Release the keys when the chime sounds
a second time. Please refer to your Mac manual for more
information on these procedures
Q: My computer does not recognize the drive.
A: Check to make sure that all of your connections are secure
and that the power switch is in the "ON" position. Then check if
your External Hard drive is listed in the Apple System Profiler. If the
problem persists, verify that the port used is functioning.
Q: I'm trying to copy files to/from FAT32 volumes or network
shares, and it keeps failing.
A: FAT32, HFS+, and other file system formats allow different
standards of filename length or use of special characters.
Rename the offending file(s) and try the operation again.
Q: I have a FAT32 disk, and when I try to copy a large file I
get an error saying there is not enough room on the drive-- I
have lots of free space!
A: FAT32 only allows files up to 4GB in size. To copy larger files,
please reformat the volume using MacOS Extended Format.
FAQs for PC Users:
Q: My computer does not recognize the drive.
A: Make sure all of your connections are secure. If you connecting
the disk to an add-on card, make sure it is working properly and/or
update the driver. Also, make sure you have all the latest updates
for your Windows installation
Connecting the Drive
to Your Computer
1. Plug the AC adapter cord into the power port on the back of
the Drive. The plug should not require much effort to insert. Plug
the other end of the power cord into a wall receptacle.
2. Connect the appropriate cable to your host:
USB, eSATA, and FireWire plugs are shaped so they can only be
properly inserted one way. Be sure to insert the plugs properly or
you may damage the drive and void the warranty.
(USB) Connect the square USB 2.0 connector (type B) of the
included USB cable to a the square USB plug on the GreenDrive
Quad, and the rectangular end to a free USB port on your
computer.
(eSATA) Connect the included eSATA cable to a free eSATA port
on your computer.
If your computer does not have eSATA ports, you may purchase
an eSATA expansion card for your computer. Contact your
authorized Fantom Drives reseller for further details.
(FireWire) Connect the included FireWire cable to a free
FireWire port on your computer.
The GreenDrive Quad Combo Hard Disk has two FireWire 800
ports and one FireWire 400 port for connecting additional
FireWire device in a daisy chain.
4. Press the power switch located on the back of the GreenDrive
Quad Hard Disk. Once the Drive is powered up, your computer should
recognize it and the Drive will be ready to use.