User`s manual

D-6 Micron Electronics, Inc.
Micron ClientPro XVI User's Guide
RETURN PROCEDURES
You are responsible for returning products to Micron at your expense. Prior to returning
product(s) to Micron for warranty service, you must obtain a Return Merchandise
Authorization (RMA) number from Micron by calling in the United States of America 208-
893-3434. In order to obtain an RMA number, you must provide Micron with your valid
charge card number (VISA, MasterCard or other issuer acceptable to Micron) or a Micron
authorized open Purchase Order to cover the replacement cost of the part at the time
you obtain the RMA number. Micron will process this charge only if you fail to return the
defective part at your expense within ten (10) business days from the date you obtain
the RMA number. Replacement parts will be shipped to you at Micron’s expense, subject
to availability via international delivery service within five (5) business days from the date
you obtained the RMA number. Micron shall not be responsible for failure of the delivery
service to make on-time delivery. All costs of insurance, import and export duties, and
all other fees and charges imposed by government or quasi-governmental agencies or
officials must be paid by you. If you cannot provide your valid charge card number or
Micron-authorized open Purchase Order, Micron will not ship replacement products.
You must ship the product(s) to Micron in the original packaging, via DHL, Federal
Express, UPS or another international courier acceptable to Micron (Qualified Courier),
prepaid and insured by you, with the RMA number clearly identified on the packaging.
Please retain your shipping information, including tracking numbers, until your amount
has been credited by Micron. This will serve as your proof of return. Any product(s)
replaced by Micron shall become the property of Micron. If Micron determines that failure
of the product(s) was not a result of a defect in materials or workmanship, Micron
reserves the right to charge you for parts and labor at Micron’s then current labor rate.
Micron will advise you prior to assessing these charges.
TECHNICAL SUPPORT POLICY
Micron provides free telephone technical support service with respect to installation and
configuration of all hardware products sold by Micron. Micron also provides free
telephone technical support service with respect to the configuration of factory installed
software for thirty (30) days from the date of shipment. The Micron telephone technical
support service number in the United States is 208-893-3434.
THIRTY-DAY MONEY-BACK POLICY
Except as provided below, this new product sold by Micron comes with Micron’s thirty-
day money-back policy. Opened software is not covered under this policy and may be
subject to a restocking fee. If for any reason you are unsatisfied with the Micron
product(s) you have purchased, or if you do not accept the Terms of Limited Warranties
and other Terms set forth herein, you may return the product(s) to Micron for a full refund
of the purchase price paid (less any restocking charge for opened software). This policy
does not include payment by Micron for all costs of shipping, insurance, import and export
duties and all other fees and charges imposed by government or quasi-governmental
agencies or officials all of which must be paid by you. Prior to returning product(s) under
this policy you must obtain an RMA number from Micron by calling 208-893-3434. The
product(s) must be shipped back to Micron within thirty (30) days from the date of
shipment by Micron to obtain such refund.