User`s manual

D-2 Micron Electronics, Inc.
Micron ClientPro XVI User's Guide
ON-SITE SERVICE
If you have purchased on-site service, such service will be provided by Micron-qualified
third-party service providers for one (1) year from the date of shipment by Micron, in
accordance with the Terms of Limited Warranties. On-site service will only be provided
for factory-installed products and is not available in some areas. On-site service will not
be provided for external peripheral hardware such as the keyboard, monitor or mouse.
To arrange for on-site service you must call Micron at 800-438-3343 or 208-893-3434,
and our representatives will, if Micron elects to provide on-site service, make arrange-
ments with such third party to provide service to you.
RETURN PROCEDURES
You are responsible for returning products to Micron at your expense. Prior to returning
product(s) to Micron for warranty service, you must obtain a Return Merchandise
Authorization (RMA) number from Micron by calling 800-438-3343 or 208-893-3434. To
obtain an RMA number, you must provide Micron with your valid charge card number
(VISA, MasterCard or other issuer acceptable to Micron) or a Micron-authorized open
Purchase Order to cover the replacement cost of the part at the time you obtain the RMA
number. Micron will process this charge only if you fail to return the defective part at your
expense within ten (10) business days from the date you obtain the RMA number.
Replacement parts will be shipped to you at Micron’s expense, subject to availability, via
second day delivery service after you obtain an RMA number. Overnight delivery service
may be available at an additional charge to you. Micron shall not be responsible for failure
of the delivery service to make on-time delivery. If you cannot provide your valid charge
card number or Micron-authorized open Purchase Order, Micron will ship, if practical,
replacement products C.O.D. (by cashier’s check) and reimburse you upon Micron’s
receipt of the defective part.
You must ship the product(s) to Micron in the original packaging, prepaid and insured
by you, with the RMA number clearly identified on the packaging. Please retain your
shipping information, including tracking numbers, until your amount has been credited
by Micron. This will serve as your proof of return. Any product(s) replaced by Micron
shall become the property of Micron. If Micron determines that failure of the product(s)
was not a result of a defect in materials or workmanship, Micron reserves the right to
charge you for parts and labor at Micron’s then current labor rate. Micron will advise you
prior to assessing these charges.
TECHNICAL SUPPORT POLICY
Micron provides free telephone technical support service with respect to installation and
configuration of all hardware products sold by Micron. Micron also provides free
telephone technical support service with respect to the configuration of factory installed
software for thirty (30) days from the date of shipment. The Micron telephone technical
support service number is 800-438-3343 or 208-893-3434.