User's Manual

31
Chapter 7 Troubleshooting and Maintenance
7.1 Troubleshooting
No.
Common Problem
Possible Cause
Corrective Action
Hardware and software
1
“Communication fault,
please see Section '6.1
Troubleshooting' of the
BAMS user’s manual” is
displayed.
Severe electromagnetic
interference or system
malfunction.
Confirm to shut down the device and
restart.
Internal parts are damaged.
If the problem persists after restart,
return to MicronView or the local
distributor for service.
AC adapter is not plugged or the
battery is dead
Check the AC adapter and re-plug it,.
Then re-start the device.
2
The loading bar is no
response when export too
much data.
Too much data is selected to
export.
Too much data may cause long
delays. If there is no response, touch
the return button to export again.
The USB flash drive is damaged.
Contact MicronView or the local
distributor.
The USB port is damaged.
Return to MicronView or the local
distributor for service.
3
Battery information error;
The remaining charge
(available) time is in error;
“Battery abnormal. Please
shut down to check.” is
displayed.
System malfunction.
Shut down and restart the device.
The battery is in poor contact.
Shut down the device. Reinstall the
battery and restart.
Internal parts are damaged.
Return to MicronView or the local
distributor for service.
4
Unable to standby.
Standby is not turned on.
Turn on the standby in the setting
interface.
System malfunction.
Shut down and restart the device.
Internal parts are damaged.
Return to MicronView or the local
distributor for service.
5
Device does not turn on.
System malfunction.
Shut down and restart the device.
Internal parts are damaged.
Return to MicronView or the local
distributor for service.
6
Device does not shut
down.
System malfunction.
Touch the shutdown icon repeatedly.
If the problem persists, long press the
power icon for 10 seconds to force a
shutdown and restart.
Internal parts are damaged.
Return to MicronView or the local
distributor for service.
7
Wired or wireless network
error
Network configuration settings are
not in accordance with the user
manual.
Set the network configuration in
accordance with the user manual.