Product Info

system
address used to request the
password reset is the same as
the address used to sign up for
the app. You might need to
confirm your email address with
your clinician.
Note: If the wrong email
address was used to sign you
up, your clinician will have to
sign you up again. No patient
email addresses can be edited
in the system
A different or incorrect email
address was used to sign you
up
The email went to Spam instead
of your Inbox.
Check your Spam folder for the
email.
I have not received a request
from my physician to follow me
The physician has not sent the
request
Wait for the physician to send
the request to follow you.
The wrong email address was
given to or entered by the
physician
Follow up with your physician to
make sure that the same email
address is used for signing up
and logging in to the app.
Note: If the wrong email
address was used to sign you
up, your physician will have to
sign you up again. No patient
email addresses can be edited
in the system.
You used the Create account
link on Log in screen, and your
physician does not have the
email address you used
Share the email address you
used to set up your account on
your app with your physician. A
notification from your physician
appears in your app when the
physician uses the same email
address you used to set up your
account.
The timestamp on the readings
in the app is incorrect
The device has not synced up
with the app
Confirm that subsequent
readings display the correct
time after the device syncs with
the app.
The app collected the readings
but did not send them to my
physician
The app collected the readings
but did not send them to my
clinician
Make sure that you have
accepted your physician's
invitation to see your readings.
See "Accept a clinician follower"
on page xx
The app collected the readings
but did not send them to my
clinician
Refer to the smartphone
manual. Set your smartphone to
correct transmission mode.
The app collected the readings
but did not send them to my
clinician
Refer to the smartphone
manual. Relocate the
smartphone. If it is out of Wi-Fi
range, switch to cellular.
The cellular connection has
been turned off on the
Refer to the smartphone
manual. Relocate the