Product Info

Should any technical malfunctions arise in the blood pressure monitor, please contact the dealer
where you bought the device or ADC.
Never attempt to repair the instrument yourself! Any unauthorized opening of the instrument
invalidates all warranty claims.
Troubleshooting Application errors
Issue
Possible Cause
Suggested Action
The app does not download OR
The app is not available in the
App Store or Google Play
The phone does not meet the
specifications as defined in the
App Store or Google Play
Try a different phone.
I cannot pair the blood pressure
device with my phone OR A
"Connection failed" message
appears when I try to pair
Bluetooth is not active on the
phone
Open Bluetooth settings on the
phone and turn on Bluetooth
You tried to pair the device with
your phone using the phone's
Bluetooth settings
Once the phone's Bluetooth is
turned on, pair the device and
the phone using the
ADC@home connect app
The blood pressure device is not
in "discoverable mode"
Make sure the blood pressure
device is powered off and your
ADC@home connect app is
open. Press and HOLD the
power button on the blood
pressure device for 2 seconds to
put the device in "discoverable
mode" (the Bluetooth symbol will
flash).
The blood pressure device is too
far away from your phone
Move the device closer to the
phone. The blood pressure
device should be no more than
5 feet away from the phone
The initial Bluetooth pairing is no
longer functioning
Delete the device from the
ADC@home connect app. (See
"Remove/Unpair a device" on
page xx) Re-pair the device with
your phone.
Remove and reinsert the
batteries in the blood pressure
device.
I forgot my password OR Login
failed
Varies Touch Forgot password? on the
Log in screen. Follow the
instructions to reset your
password
Initial Bluetooth pairing is no
longer functioning and my
readings are not sent to the app
Varies Note: Readings, including all
previously unsent readings, are
only sent after a successful
reading is taken. Take another
reading.
Close and reopen the app, and
make sure the screen is on.
Note: The App must be open to
successfully capture readings
from the monitor.
Restart your phone
Remove and reinsert the
batteries in the blood pressure
device.
I did not receive a password
reset email
Your email address is not
established in the xxxxxx
Make sure that the email