User guide

25
Getting Started
Registering the Virtual Device
01/26/2015 Virtual Device-Mi User Guide P1076806-001
Registering the Virtual Device
ZDownloader maintains a log file of all items downloaded to a Zebra printer along with the
printer serial number. You can register your Virtual Device installation with Zebra Repair and
Tech Support to ensure that a printer sent in for repair is returned with the Virtual Device
installed, and when engaging Zebra Tech Support, they will have records of the item being
loaded. To register your Virtual Device installation, you must send the log file created by
ZDownloader to the Zebra log file management group.
ZDownloader Log File
To send the log file, complete these steps:
1. Based on your operating system, navigate to the appropriate folder:
• Microsoft
®
Windows
®
XP
C:/Program Files/Common Files/FirmwareDownloader
• Microsoft
®
Windows
®
7
C:\ProgramData\Zebra Technologies\Firmware Downloader and ZBI
Key Manager
2. Copy the log file (DownloadLog.txt), and email to [e-mail].
If you are downloading from several computers, you need to send the log file from each
computer. If you download files to printers on one day and do not send the file the same
day, please note this in your email so that the log file management group picks up the
previous load detail. Otherwise, they only pick up the load data for the day that the log file
is sent.