Operator`s manual

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APPENDIX A: WARRANTY AND REPAIR PROCEDURES
LIMITED WARRANTY
Microcom printers, excluding thermal printheads which are warranted separately below, are
warranted against defects in material and workmanship for twelve (12) months from the date of
original shipment by Microcom. This warranty does not cover normal wear and tear and shall be
null and void if the equipment is modified, improperly installed or used, damages by accident or
neglect, or in the event any parts are improperly installed or replaced by the user.
The thermal printhead is cover by a limited warranty of three (3) months or 500,000 linear inches to
be free from defects in material and workmanship. The length of media run through the printer may
be verified using the printer's internal statistical counter. Although the user is not required to
purchase Microcom brand supplies, to the extent it is determined that the use of other supplies
(such as non-approved label stock, ribbons and cleaning solutions) shall have caused any defects
in the thermal printhead for which a warranty claim has been made, the user shall be responsible
for Microcom's customary charges for labor and materials to repair such defect.
PRINTER REPAIR
In the event that your printer needs repaired, upgraded or reconfigured, call our service department
to obtain an RMA number. A Return Material Authorization (RMA) number is required for all
equipment and materials returned to Microcom.
Before contacting Microcom, please have the model number, serial number, and a detailed
description of the fault or failure.
Upon the receipt of the RMA number, return the printer, freight and insurance prepaid. To insure