Operator`s manual

Troubleshooting Chapter 11
11-2 324M/424M Operator’s Manual - 880026-0144
Vertical blank or light lines appear on printed areas:
 Clean the print head.
 Verify that the paper using has proper thermal coating (reverse paper as a test).
 Print head may need to be replaced.
 Contact your Service Representative.
The status indicator light is solid amber in color:
 Indicates that the printer has been paused or a tag/tear mode is being used.
 Press the print button; light should turn green and resume printing if the printer has
been paused.
 Remove the tag, the light should turn green if a tag/tear mode is enabled
 Contact your Service Representative.
The status indicator light is solid red in color:
 The printer has an error and requires service before printing will continue.
 Verify that media has been loaded in the printer properly.
 Press the print button to attempt to clear the error.
 Refer to section 6.2 for information regarding the Enquiry Command to help identify
the error condition.
 Cycle power to reset the printer.
The status indicator light is flashing red in color:
 Generally due to a power fail error.
 Verify that the AC line-voltage is present at the AC outlet.
 Cycle power.