User`s manual

2. personnel, unless Buyer has properly altered or repaired the products in accordance with
procedures previously approved in writing by MicroBee.
3. Products which have been subject to power supply reversal, misuse, neglect, accident, or
improper installation.
4. The design, capability, capacity, or suitability for use of the Software. Software is licensed
on an ”AS IS” basis without warranty. The warranty and remedies set forth above are in
lieu of all other warranties expressed or implied, oral or written, either in fact or by opera-
tion of law, statutory or otherwise, including warranties of merchantability and fitness for a
particular purpose, which MicroBee specifically disclaims.
5. MicroBee neither assumes nor authorizes any other liability in connection with the sale,
installation or use of its products. MicroBee shall have no liability for incidental or conse-
quential damages of any kind arising out of the sale, delay in delivery, installation, or use of
its products.
SERVICE POLICY
1. MicroBee’s goal is to ship your product within 10 working days of receipt.
2. If a product should fail during the warranty period, it will be repaired free of charge. For
out of warranty repairs, the customer will be invoiced for repair charges at current stan-
dard labor and materials rates.
3. Customers that return products for repairs, within the warranty period, and the product is
found to be free of defect, may be liable for the minimum current repair charge.
RETURNING A PRODUCT FOR REPAIR
Upon determining that repair services are required, the customer must:
1. Obtain an RMA (Return Material Authorization) number from the Customer Service De-
partment, 256-489-6671
2. If the request is for an out of warranty repair, a purchase order number or other accept-
able information must be supplied by the customer.
3. Include a list of problems encountered along with your name, address, telephone, and
RMA number.
4. Carefully package the product in an antistatic bag. (Failure to package in antistatic mate-
rial will VOID all warranties.) Then package in a safe container for shipping.
5. Write RMA number on the outside of the box.
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